Refund Policy
We believe in clear communication and fair practices. Here's how we handle refund requests, service payments, and customer concerns at Silver Promos.
Refunds & Service Policy
At Silver Promos, we aim to provide clear communication and dependable truck dispatch support. This page explains how refund requests are reviewed and how clients can contact us about billing or service concerns.
Service Terms
Dispatch services are provided according to the agreed service arrangement. Clients should review the applicable terms and service details before purchasing or beginning a service.
Refund Requests
Refund requests are reviewed individually, considering the service purchased, work already performed, and any applicable agreement. Submitting a request does not automatically guarantee approval.
Review and Processing
Once a refund request has been reviewed and approved, processing time will depend on the applicable payment method and provider. Please contact us for an update on your request.
Information and Privacy
We use relevant client and operational information as needed to provide dispatch support, communicate about services, and address service-related inquiries, subject to our privacy policy.
Get in Touch With Our Team
We're here to help and will do our best to assist you with your service-related request.
Stay Focused on the Road. Let Us Help Coordinate the Details.
From freight searches and rate discussions to broker communication and paperwork, get practical support for your trucking operations.
Dispatch Support Built Around Your Operation
Silver Promos provides dispatch assistance for owner-operators and fleet managers. We help organize freight opportunities, shipment details, communication, and everyday administrative tasks.
Freight Search & Load Matching
We help identify available freight based on your equipment, preferred lanes, schedule, and operating requirements, allowing you to review opportunities suited to your business.
Discuss This ServiceRate Discussions & Negotiation
We assist with broker rate discussions and help review mileage, timing, load details, and other operating factors before you decide whether a shipment is right for you.
Discuss This ServiceLoad Planning & Route Coordination
We help organize pickup and delivery details, consider preferred operating lanes, and review upcoming load opportunities with your scheduling preferences in mind.
Discuss This ServiceDispatch Paperwork & Documentation
We help organize rate confirmations, load details, broker setup information, and delivery paperwork to support accurate day-to-day records.
Discuss This ServiceBroker & Driver Communication
We help coordinate shipment updates, pickup instructions, delivery appointments, and communication between the relevant parties throughout the dispatch process.
Discuss This ServiceOwner-Operator & Fleet Support
Whether you operate one truck or manage a fleet, we work to understand your equipment, dispatch preferences, and transportation business requirements.
Discuss This ServiceA More Organized Approach to Dispatch
Every trucking operation has different equipment, routes, schedules, and priorities. Our approach starts by understanding your requirements and coordinating support around them.
Individual Attention
We consider your equipment, preferred lanes, availability, and business requirements.
Clear Communication
Organized communication around load updates, pickup details, and delivery coordination.
Document Organization
Help keeping rate confirmations, load details, and dispatch paperwork organized.
Working Relationships
We value dependable communication, practical planning, and professional coordination.
Ready to Discuss Your Dispatch Requirements?
Tell us about your truck, fleet, and preferred operating lanes.
Let's Talk About Your Trucking Business
Looking for assistance with freight opportunities, broker communication, rate discussions, or dispatch paperwork? Share a few details about your operation and the support you are looking for.
Our team can review your inquiry and discuss possible next steps based on your equipment and requirements.
Email Our Team
Tell Us About Your Equipment
Let us know your equipment type, fleet size, and preferred lanes.
Discuss Your Requirements
Send your questions and tell us what dispatch assistance you need.
Request Dispatch Information
Complete the form and tell us how we can assist your business.